Office of the Ombudsperson for Children Online Complaint Form
The Office of the Ombudsperson for Children may investigate and attempt to resolve a complaint alleging that an administrative act taken by the District of Columbia Child and Family Services Agency (CFSA) or a CFSA affiliate, without regard to the finality of the administrative act, that the Office believes to be:
(i) Inconsistent with District or federal law, regulation, or policy, or standards of good practice;
(ii) Based on mistaken facts or irrelevant considerations;
(iii) Unsupported by an adequate statement of reasons;
(iv) Performed in an unprofessional manner that is detrimental to the safety, permanency, or well-being of a CFSA child or the CFSA child s family; or
(v) Unreasonable, unfair, not aligned with the standards of practice and care, or otherwise objectionable, even though in accordance with law.
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